Online Support

Only when you have an urgent IT problem will you realise how valuable it is to have high quality remote support.


We can resolve your IT problems remotely if possible

For our online support services via remote access to your PC or Server, please contact us for a Support Key, then enter the information below and select Continue. If you don't have a Support Key and would like to Chat with a service technician please click on the Request Support link below.

Start a Chat session
Request Support

Normal Service Hours

Mon-Fri: 9:30am till 5:30pm
Weekend: Closed
Phone: 1300 556 934

Remote Access Support and Assistance

Our Primary Services

  • Managed Services and Support

    • People first support plans
    • Local Helpdesk - Support hours to meet your Business requirements
    • Enabling AI - Using AI correctly to enhance your business processes
    • Server and Data backup monitoring and control
    • Line of business application Support
    • Hosting Services and Management
    • Infrastructure Planning and Procurement
    • System and device monitoring 24/7
    • Asset Tracking
  • Microsoft 365 - Email, data, collaboration and sharing

    • Migration of users from current system to Microsoft 365
    • Microsoft 365 Administration and Management
    • Customisation to suit Business requirements
  • Off-site Backups

    • Server and data backups - focus4IT Data Centre
    • Data encryption
    • Fixed monthly costs
  • Virtualisation

    • Platform and Software as a service migration and development
    • Easy access to Line of Business Applications
    • Back Office and Database virtualisation
    • Platform and Software independance
    • On-site or in the Cloud
  • Business Office